Business Process Analyst

Focus of the Role

We don’t just talk, we do. Lead the change with us.

At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere. 

We are a global team of nearly 800 changemakers, operating in more than 30 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world’s biggest challenges. We’re all here at TBI to make a difference. 

In a world of ever more complex challenges, we believe diversity of background and perspective is a strength. We pride ourselves on a culture that values and nurtures difference. We are dedicated to unlocking potential, not only for the countries we work in but also for each of our team members. No matter where you’re from or who you are, if you’re passionate about the transformative power of progressive politics, we invite you to build a better future with us.

The Business Operations team is expanding fast while still delivering on ambitious projects with pressing deadlines. This means you will be comfortable taking initiative within an entrepreneurial fast paced environment and be happy to navigate levels of varying complexity.  The team sits within the newly established Strategy & Partnership division who lead and oversees the Institute’s strategic direction and growth.

The Strategy & Partnerships department (S&P) is one of 3 business critical divisions of TBI. It has the specific responsibility for futureproofing growth, developing scalable partnerships, innovating in tech and securing financial resources to measurably advance the Institute’s operational goals and drive sustainable impact.

This is a unique and exciting opportunity to join a truly global organisation at a time of accelerated growth. High visibility, high priority projects will allow you to work with a wide range of teams across the organisation, acquiring extensive experience in internal customer support alongside building on your data analysis and systems problem solving expertise. You will have opportunities for coaching and mentorship from senior colleagues.

As a Business Process Analyst, you will be an integral part of the Business Operations team and work closely with various team members depending on the projects you will be assigned to. You will report to the Operations Manager – Business Operations based in London.

You will interact closely with our internal stakeholders within the Business Operations team as well as across the organisation to support on a selection of projects focussed on developing and documenting processes to enable team scalability and consistency of working. You will work with colleagues to analyse the need for and changes of existing processes across S&P and throughout TBI.

We encourage early application as we reserve the right, if required, to close this role ahead of the date advertised.

Key Responsibilities

• Internal process mapping and internal policy drafting in relation to decision making processes.
• Process integration with other parts of the organisation across S&P, such as with Partnerships and Initiatives and Global Business Development & Income.
• Documentation and consistent design of processes developed with system analysis and design to be clear and concise and easily followed by user.
• Create a framework to measure and record changes, improvements and efficiency brought about by your work for communication across division.
• Work with Business Operations team to ensure new processes have a smooth transition and reaction to needs of users and managers is met in a timely fashion.
• You will assist in managing the change associated with process improvements. This includes preparing communication plans, training materials, and conducting training sessions to ensure smooth adoption of new processes.
• You will set up regular rhythm of review stages for each unit against the processes and efficiencies brought about, to identify continuous improvement and additional identified work as necessary.

Person Specification

Essential

• Strong experience in business process design and documentation
• Strong experience in business process improvement analysis
• Ability to navigate complex and changing environments across a fast paced international organisation
• Experience negotiating and mediating process development sessions with various levels of stakeholders
• Strong time management skills with the ability to prioritise and meet deadlines
• Entrepreneurial mindset, enthusiastic changemaker with a can-do attitude and the ability to work with continually evolving business needs
• Confident speaking, collaborating and building relationships with different cultures and nationalities

Desirable

• Certification in BPM or comparable qualification
• Experience working with CRM systems and experience in designing data input processes
• Understanding of business development and partnership building process design within a nonprofit organisation.

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