Data and Stakeholder Engagement Assistant

Job Introduction

The External Relations team is an integral part of the Institute encompassing Fundraising, Partnership & Events, Comms, Media & Publishing, and our Creative Studio Hub which incorporates Design, Web and Social Teams. 

We are looking for a talented professional, on a 2 year fixed term contract, to co-ordinate, review and maintain stakeholder data on our new CRM. The postholder will assist with stakeholder engagement and provide ad hoc support to the Fundraising and Donor Relations team during an exciting period of growth.

We have a high-level, global stakeholder network, which the postholder will assist in engaging to amplify our message and generate opportunities through a wide range of communications and events.  This is a data-heavy role where the maintenance of stakeholder records and marketing lists, identification of gaps in the data and the mapping of networks for engagement will be at the fore. The postholder will work with a broad range of internal and external stakeholders at an exciting time of growth and evolution of which the CRM and network engagement and development will take a central position.

Key Responsibilities

• Assisting with the maintenance of stakeholder data on the CRM to ensure data integrity and use across the organisation.
• Running regular reports to identify gaps in the data and to maintain data quality.
• Maintaining relationships with superusers to ensure accurate data collection and engagement tracking.
• Assisting with the effective use of data and the database to support organisation-wide strategic goals.
• Supporting the use of data for stakeholder engagement purposes; including maintaining and building marketing lists.
• Providing support with stakeholder engagement, coordinating outreach for mailings and events.
• Coordinating and drafting responses to correspondence from members of the public.
• Providing administrative support to the Director of Philanthropy and Business Development.
• Providing ad hoc support to the Fundraising and Donor relations team, including research and administrative duties.

Person Specification

• Strong verbal and written communication is essential.
• An excellent eye for detail and ability to review, analyse and cross-reference data for quality control.
• Experience of using a database, preferably Dynamics 365, and collating, organising and utilising large amounts of complex data.
• Proven ability to multi-task and stay organised while working at pace and to respond quickly to changing situations.
• Strong organisational skills, ability to think creatively and problem solve.
• The ability to establish good working relationships with colleagues and to work on own initiative to ensure work is completed accurately and on time
• Self-motivated, with a willingness to learn and apply new skills as business needs evolve 
• Excellent IT skills. 
• GDPR knowledge
• Experience and knowledge of stakeholder management is desirable.  

About The Institute

The Tony Blair Institute (TBI) is a mission-driven not for profit organisation. We exist to equip political leaders and governments to build open, inclusive and prosperous societies. We work hard, every day, to make a difference. When governments work well they are able to create economic and social change in a way that promotes fairness, social justice and opportunity. We work relentlessly to support leader and governments with the challenges they face. Giving them practical solutions and actionable insights, that once implemented, can be transformative for their people  

We do this within two connected divisions: 

 Government Advisory 

Our Government Advisory teams work directly with political leaders and governments around the world to implement reforms that improve the lives of their citizens. It works with a variety of partners and its outputs cover a range of disciplines and projects across countries in Africa, the Middle East, Eastern Europe and South Asia.

 Policy Futures 

Our Policy Futures work encompasses three broad areas: 

• Renewing the Centre: developing a bold and innovative domestic policy programme to help renew the centre ground of British politics; 
• Tech and Public Policy: exploring the policy challenges and opportunities presented by the technological revolution; and 
• Extremism Policy Unit: creating solutions designed to tackle the threat of extremist ideologies in the UK and around the world. 

As an organisation, the core beliefs we all embrace are: 

• Open and Progressive: you’ll believe in the value of teamwork 
• Bold and Pragmatic: you’ll approach everything you do with integrity and authenticity 
• Optimistic Changemaker: you’ll be focused on results 

TBI believes embracing diversity and inclusion make us a better place to work.  It’s our goal to reflect everyone in society and we actively welcome applications from individuals and groups who are under-represented in the workplace. We celebrate difference be it ethnicity, religion, age, gender or gender identity, sexual orientation or disability. We will only ever assess you on your abilities and fit for a role. We’re happy to discuss any adjustments you need to ensure a level playing field during recruitment and, if you\'re successful, discuss any adjustments you might need to thrive in your role.