Systems Integrator Associate

Job Introduction

Are you excited by the prospect of transforming developing and emerging nations in Africa through the application of technology and innovations across public services? Do you have experience of consulting or working in the tech field and delivering projects that drive systemic and transformative change in an emerging or developing country? 

The Tomorrow Partnership is the Tony Blair Institute’s work with political leaders and governments to bring tech and digital solutions to their biggest challenges, because we believe tomorrow will belong to those who responsibly harness the power of technology for the good of all people, and to leave no one behind. 

Through The Tomorrow Partnership, we broker strategic partnerships between governments and leading tech organisations and innovators to help foster environments that enable tech to deliver practical change in people’s lives. 

As part of TBI’s the Tomorrow Partnership in Malawi, the Government of Malawi recognizes the role of digital technologies to propel growth, diversify, and deliver government services more efficiently. TBI is working in collaboration with the Government of Malawi to enhance the robustness, inclusiveness and utility of the proposed digital ID ecosystem. Key focus areas include: optimising the National ID ecosystem and exploring the necessary governance structure required to enable this optimisation.  

TBI are looking to hire an exceptional associate with experience and expertise across technology, government advisory and, specifically, system integrations. This will be a key role, requiring a strong candidate with relevant expertise in project and product management, tech and knowledge of and experience in system integrations. 

This role will be on a one-year contract with possibility of extension. 

Key Responsibilities

The associate is expected to work closely with TBI Malawi’s DID advisor to assess key information systems that should be connected with the National Registration Information System (NRIS) and build a Digital ID Ecosystem that will ensure the National ID can be leveraged across a wide range of services, ultimately improving public service delivery and customer authentication. Key responsibilities include:  

• Digital ID Ecosystem roadmap: In collaboration with the DID advisor, support the development of a roadmap to create a national ID ecosystem, prioritizing high impact services

• Requirements Gathering: Define functional and non-functional requirements to improve authentication of external systems with the NRIS, ensuring business requirements are satisfied 

• System Assessment: Define a set of recommendations to improve ease of linkages and validation capabilities of the NRIS 

• Product Management: Manage vendors and technical teams to ensure timely delivery of requirements 

• Implementation: Develop SOPs, trainings, manuals etc. to ensure integrations simplify business requirements in collaboration with government counterparts. 

• Monitoring and Evaluation: Develop success indicators related to human development, economic, catalytic/transformational effects of linkages 

• Partnerships: Identification of additional tech partnerships, if deemed necessary, to address gaps in existing processes (whether through procurement or Public Private Partnerships) 

• Project Management: Development of a delivery plan, including likely timelines for achieving procurement and deployment of proposed solutions

Person Specification

The successful candidate must demonstrate a good understanding of the Malawian ICT ecosystem and tech and digital space and the Government of Malawi’s machinery, its structures and operating environment. Prior work with the Government of Malawi is highly desirable but not essential. Additional skills and competencies required include: 

• Experience in product management, technology implementation, consulting or advisory functions 

• Experience of system integration, product management, consulting or related field preferred 

• Familiarity with the political and economic ecosystem of the ICT sector and experience working with key (public and/or private sector) stakeholders in the tech and digital space; prior experience working on programmes/projects in emerging markets, especially in Sub-Saharan Africa is highly desirable 

• Demonstrable experience and ability to work (and deliver impact) in complex and uncertain political environments 

• Problem-solving and analytical skills, including sound knowledge of data analysis, strategic planning, and project management practices  

• Ability to prioritise digital interventions and converge solutions  

• Ability to present information in a concise, insightful and structured manner, written and oral  

• Conceptual and methodological skills and in applying qualitative and quantitative research evaluation methods 

• Ability to adapt solutions to a constant changing environment 

• Ability to coordinate with multi-disciplinary advisors 

• With a bachelor’s or postgraduate degree in Computer Science or equivalent practical experience 

• High quality communication, drafting and presentational skills 

• Excellent in building and managing effective relationships including the ability to navigate complex political environments 

• Fluency in English (oral and written)  

About The Institute

The Tony Blair Institute (TBI) is a mission-driven not for profit organisation. We exist to equip political leaders and governments to build open, inclusive and prosperous societies. We work hard, every day, to make a difference. When governments work well they are able to create economic and social change in a way that promotes fairness, social justice and opportunity. We work relentlessly to support leader and governments with the challenges they face. Giving them practical solutions and actionable insights, that once implemented, can be transformative for their people  

We do this within two connected divisions: 

 Government Advisory 

Our Government Advisory teams work directly with political leaders and governments around the world to implement reforms that improve the lives of their citizens. It works with a variety of partners and its outputs cover a range of disciplines and projects across countries in Africa, the Middle East, Eastern Europe and South Asia.

 Policy Futures 

Our Policy Futures work encompasses three broad areas: 

• Renewing the Centre: developing a bold and innovative domestic policy programme to help renew the centre ground of British politics; 
• Tech and Public Policy: exploring the policy challenges and opportunities presented by the technological revolution; and 
• Extremism Policy Unit: creating solutions designed to tackle the threat of extremist ideologies in the UK and around the world. 

As an organisation, the core beliefs we all embrace are: 

• Open and Progressive: you’ll believe in the value of teamwork 
• Bold and Pragmatic: you’ll approach everything you do with integrity and authenticity 
• Optimistic Changemaker: you’ll be focused on results 

TBI believes embracing diversity and inclusion make us a better place to work.  It’s our goal to reflect everyone in society and we actively welcome applications from individuals and groups who are under-represented in the workplace. We celebrate difference be it ethnicity, religion, age, gender or gender identity, sexual orientation or disability. We will only ever assess you on your abilities and fit for a role. We’re happy to discuss any adjustments you need to ensure a level playing field during recruitment and, if you\'re successful, discuss any adjustments you might need to thrive in your role.