WAHO Knowledge Management Analyst

Focus of the Role

West African Health Organisation (WAHO) is the Specialized Institution responsible for health issues for the Economic Community of West African States (ECOWAS). WAHO’s objective is the attainment of the highest possible standard and protection of the health of the peoples in the sub-region through the harmonisation of policies of Member States, pooling of resources, and cooperation with one another and with others for collective and strategic combat against the health problems of the sub-region. Following the onset of the Covid-19 pandemic, the public health agenda has never been more important.

TBI is supporting the West Africa Health Organisation (WAHO) to strengthen its institutional capacity to respond more effectively to routine public health issues and pandemics. This work will be focused on improving the capacity of WAHO and its staff to deliver on their mandates and duties.

Job Introduction

The Knowledge Management (KM) analyst will support WAHO to design internal and external knowledge management strategies to strengthen communications and knowledge-sharing between WAHO, Member States (MS) and the broader community/networks for health. This role will work closely with the WAHO Strategic Communications Advisor and the Programme Lead.

This is a one-year fixed-term role, which will be based in Abidjan, Cote d’Ivoire but the postholder will also be required to regularly travel to Bobo-Dioulasso Burkina Faso, and possibly other locations within West Africa.

Key Responsibilities

WAHO Internal knowledge management systems

Work with WAHO’s IT team and other relevant staff members to:

• Develop case studies of knowledge management frameworks and support the delivery of needs assessments to define WAHO’s knowledge management needs and expectations
• Identify the infrastructure and technical gaps in the existing system
• Liaise with the Strategic Communications advisor to develop a plan to improve WAHO's internal communication, cross-department learning and knowledge mapping; and support WAHO to implement the plan
• Define Digital strategies and solutions and develop digital architectures across multiple technology platforms (including such as Google Workspace, Microsoft 365, NextCloud, and/or other digital workplace solutions) and contexts for a range of customer and prospect requirements and use cases including video conferencing, chat technologies, tools, and services, and website
• Support system deployment discussions with the IT team and/or external service providers

WAHO external knowledge management

• Liaise with other members of the WAHO ICS team to support WAHO to update and implement the Health Information Policy and Strategy in the ECOWAS Region
• Support the West Africa Health Information team (WAHIT) to implement improvements in national and regional HIS, support building/adaptation of local capacity, and support the implementation of the Regional HIS Data warehouse (RDW) to foster an integrated health information management in the region
• Support WAHO to improve the utility of the RDW and linked platforms (health scorecard, outbreaks dashboard, Emergencies taskforce database, Health Document Management System -DMS)
• Support WAHO plan and implement technical improvements in the RDW such as direct import of WHO epidemic diseases report excel template, automatic data transfer
• Support the development and dissemination of routine reports on the RDW data (routine bulletins, health situation reports, ECOWAS country profiles); Increase availability and accessibility of health information products at a regional level

Technical resource for the programme

• Function as a technical resource and build capacity of colleagues and other stakeholders
• Liaise with other members of the WAHO ICS team to plan and deliver knowledge management support to WAHO; liaise with the programme lead to set milestones and define deliverables for the support to WAHO
• Undertake other relevant duties assigned by the DG of WAHO

Contribution to TBI

• Contribute to wider TBI agenda and other activities as required by the WAHO Programme Lead

Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Person Specification

• Relevant educational background in information technology or other related fields 
• Knowledge of Health Information Systems (HIS) and Health ICT/ technology will be an advantage
• A proven track record of knowledge management work is essential, as is a relevant experience of working in a project and programme environment
• Basic to intermediate HTML, CSS and Javascript and keen to learn more is a plus
• Highly developed analytical skills and strong attention to detail
• High-quality communication, drafting and presentational skills are key; along with good interpersonal skills to liaise and engage with stakeholders effectively
• The ability to work independently and manage multiple tasks and deadlines simultaneously is essential
• Problem-solving and technical troubleshooting skills
• Fluency in English is required. Fluency in at least two of the official languages for ECOWAS is desirable
• Willingness to travel, sometimes at short notice, including to Bobo-Dioulasso Burkina Faso for 1 week every 1-2 months

About The Institute

The Tony Blair Institute (TBI) is a mission-driven not for profit organisation. We exist to equip political leaders and governments to build open, inclusive and prosperous societies. We work hard, every day, to make a difference. When governments work well they are able to create economic and social change in a way that promotes fairness, social justice and opportunity. We work relentlessly to support leader and governments with the challenges they face. Giving them practical solutions and actionable insights, that once implemented, can be transformative for their people  

We do this within two connected divisions: 

 Government Advisory 

Our Government Advisory teams work directly with political leaders and governments around the world to implement reforms that improve the lives of their citizens. It works with a variety of partners and its outputs cover a range of disciplines and projects across countries in Africa, the Middle East, Eastern Europe and South Asia.

 Policy Futures 

Our Policy Futures work encompasses three broad areas: 

• Renewing the Centre: developing a bold and innovative domestic policy programme to help renew the centre ground of British politics; 
• Tech and Public Policy: exploring the policy challenges and opportunities presented by the technological revolution; and 
• Extremism Policy Unit: creating solutions designed to tackle the threat of extremist ideologies in the UK and around the world. 

As an organisation, the core beliefs we all embrace are: 

• Open and Progressive: you’ll believe in the value of teamwork 
• Bold and Pragmatic: you’ll approach everything you do with integrity and authenticity 
• Optimistic Changemaker: you’ll be focused on results 

TBI believes embracing diversity and inclusion make us a better place to work.  It’s our goal to reflect everyone in society and we actively welcome applications from individuals and groups who are under-represented in the workplace. We celebrate difference be it ethnicity, religion, age, gender or gender identity, sexual orientation or disability. We will only ever assess you on your abilities and fit for a role. We’re happy to discuss any adjustments you need to ensure a level playing field during recruitment and, if you\'re successful, discuss any adjustments you might need to thrive in your role.