Delivery Manager, Togo

Focus of the Role

Togo is embarked on the National Roadmap 2025 focuses on three key areas: 1) strengthening social inclusion and harmony and consolidating peace, 2) boosting job creation based on the strengths of the economy, and 3) modernizing the country and strengthening its agencies. It aims to achieve its ambition through the implementation of flagship projects and key reforms with high potential for large-scale job creation and the predominant involvement of the private sector.

We are supporting Togo’s economic growth through many strategic ambitions in tourism, industrialisation, climate, and priority sectors. These ambitious targets are built through private sector-led growth and human capital development.

The Tony Blair Institute has been supporting the Government of Togo since 2017, including the establishment of a delivery unit to accelerate the implementation of priority projects, policy advice on key economic and social reforms, notably technical and investment promotion support in areas such as agriculture, industry, maritime economy, tourism and energy.

Job Introduction

We are looking for a Delivery Manager  to be responsible for supporting TBI country project delivery. The Delivery Manager role is a new management role that has come up following TBI’s growth and support work to the government of Togo.

The Delivery Manager will work closely with the Country Director who leads the country project team in Togo. The Delivery Manager role will provide assurance that country project requirements, deadlines, and schedules are on track. The postholder will also bring consulting methodologies to provide high-quality implementable advice to the Delivery unit.

Key Responsibilities

Leading performance reviews and measurement of impact

• Be accountable to the Country Director for supporting the strategic direction for the project design, specifically the annual strategy setting and quarterly review process, playing a supporting role in workstream design, based on TBI’s mission and approach within Togo’s country context.
• Support TBI team members in Togo to develop new strategic opportunities with counterparts.
• Monitor and report to the Country Director the implementation status of the OKRs, ensuring workstreams are on track against project requirements and schedules.
• Lead the planning and evaluation cycle to regularly assess whether the strategy is ‘working’, and adapt rapidly in response to new challenges and opportunities.  Including:
  • Ensure the project has a clear Objectives and Key Results framework for regular monitoring, using the organizational Theory of Change and impact tools. Lead regular project performance reporting, including the quarterly review process
  • Deploy a strategic approach to review project progress, consider alternative approaches and re-set workstream objectives accordingly (within the OKR framework), with approval from the Country Director
  • Prepare status reports and establish effective project communication plans to key stakeholders (e.g. GoT)
  • Support the country team to conduct post project evaluation and identify successful and unsuccessful project elements
  • Learn from and apply new and innovative approaches to policy reform in Africa to support change and deliver impact in Togo
  • Apply the above to drive a culture of continuous learning within the Togo team
• Work collaboratively with colleagues and perform other duties as reasonably required to achieve the goals of the Togo project and the Institute

Support the Country Director to build and manage a high performing team

• Challenge ways of working in the team to drive impact and maintain delivery quality under the GoT contract.
• Where appropriate, coach TBI technical experts to problem-solve delivery issues and unblock bottlenecks in the above-mentioned technical areas and workstreams.
• Role-model TBI’s culture, living and representing TBI’s values.
• Contribute to recruitment processes to build a high performing team that is the right fit for Togo’s context.
• Contribute analysis, lessons learnt, case studies and/or policy papers as necessary

Support the delivery unit and the team

• Where appropriate, coach TBI technical experts to problem-solve delivery issues and unblock bottlenecks in the above-mentioned technical areas and workstreams.
• Coordinate with central CoG to provide active coaching to the Delivery unit, including contributing to skills development of DU staff and other activities

Manage TBI services provider relationship

• Work closely with the Operations Assistant in country and the Global Operations and Security Team. Support with appropriate financial controls operations and oversight of supplier relationships; security and risk management.
• Anticipate project risks and manage to suggest actions to mitigate them, including financial, reputational, safety and security.
• Responsible for ensuring policies, procedures and the Code of Conduct are adhered to at all times.

Person Specification

We are looking for an outstanding individual with high levels of enthusiasm, drive, resilience, a can-do attitude and ability to consistently achieve results in a fast-paced environment; an individual with a proven track record of leadership and delivery in the public or private sector; with a solid background in public/civil services worldwide; strategy consulting; relevant industry experience; private equity, finance or international development.

The requirements that should be met are:

• Role must be filled by an individual who can live and work in Togo without restriction
• Significant experience in government advisory or management consulting
• Experience in the development and implementation of project management and/or matrix frameworks
• Have strong political acumen; being able to develop an understanding of the needs of senior officials
• An ability to work independently, think strategically and translate strategies into concrete and implementable plans
• Exceptional problem-solving and analytical skills, including sound knowledge of data analysis, strategic planning, and project management tools
• Ability in influencing, coaching and delivering change through others
• Subject matter expertise may be required e.g. public policy, international development, private sector development, agriculture etc.  depending on the project strategy
• Excellent inter-personal skills and ability to work both independently and as part of a wider team
• Experienced people manager and effective motivator of high performing teams
• High quality communication, drafting and presentation skills
• Ability to set and maintain a safe and secure culture and professional environment
• Strong sense of ethics, discretion and perseverance required
• Experience of living and working in developing countries is strongly desirable
• Fluency in English and French is required

About The Institute

The Tony Blair Institute (TBI) is a mission-driven not for profit organisation. We exist to equip political leaders and governments to build open, inclusive and prosperous societies. We work hard, every day, to make a difference. When governments work well they are able to create economic and social change in a way that promotes fairness, social justice and opportunity. We work relentlessly to support leader and governments with the challenges they face. Giving them practical solutions and actionable insights, that once implemented, can be transformative for their people  

We do this within two connected divisions: 

 Government Advisory 

Our Government Advisory teams work directly with political leaders and governments around the world to implement reforms that improve the lives of their citizens. It works with a variety of partners and its outputs cover a range of disciplines and projects across countries in Africa, the Middle East, Eastern Europe and South Asia.

 Policy Futures 

Our Policy Futures work encompasses three broad areas: 

• Renewing the Centre: developing a bold and innovative domestic policy programme to help renew the centre ground of British politics; 
• Tech and Public Policy: exploring the policy challenges and opportunities presented by the technological revolution; and 
• Extremism Policy Unit: creating solutions designed to tackle the threat of extremist ideologies in the UK and around the world. 

As an organisation, the core beliefs we all embrace are: 

• Open and Progressive: you’ll believe in the value of teamwork 
• Bold and Pragmatic: you’ll approach everything you do with integrity and authenticity 
• Optimistic Changemaker: you’ll be focused on results 

TBI believes embracing diversity and inclusion make us a better place to work.  It’s our goal to reflect everyone in society and we actively welcome applications from individuals and groups who are under-represented in the workplace. We celebrate difference be it ethnicity, religion, age, gender or gender identity, sexual orientation or disability. We will only ever assess you on your abilities and fit for a role. We’re happy to discuss any adjustments you need to ensure a level playing field during recruitment and, if you\'re successful, discuss any adjustments you might need to thrive in your role.