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Programme Coordinator

Job Reference tbigc/TP/5126/741 #LI-AG1

The job has expired.

Number of Positions:
Contract Type:
Permanent/Full Time
Contract Details:
Working Hours:
35 Hours per week
Closing Date:
Seniority level:
Entry level
Company Industry:
Non-Profit Organization Management
Job Function:

Focus of the Role

Generation Global is the Institute’s global citizenship education programme. It enables young people to embrace the future, equipped with the knowledge, skills and attitudes to become active, global and open-minded citizens. Generation Global was established in 2009 and has worked in over 30 countries in Asia, the Middle East and North Africa (MENA), Europe and the Americas, teaching dialogue skills to teachers and students, and facilitating meaningful global encounters between young people aged 13 to 17.

The programme has trained over 14,000 teachers and worked with over 550,000 students globally, through its online community and the Ultimate Dialogue Adventure (UDA). It has enabled over 3,800 classroom video conferences and over 400 online encounters between students internationally. Our resources are recognised as good practice by organisations including UNESCO, the Brookings Institution and Club De Madrid, and have been used in the programme’s partnership with governments across the world, including Italy, Jordan, Australia’s Northern Territory and several states in India.

The Programme Coordinator will be responsible for the day-to-day coordination of the programme: scheduling video conferences and facilitators to host them, handling support queries from students and processing facilitator invoices. They will also be involved with programme quality improvement, conducting analysis of the user experience of the video conferences and online platform, and arranging teacher and student focus group discussions. The role will also support the Senior Leadership team in special projects, including helping to establish new partnerships and build our brand community e.g. by producing and promoting external communications materials. They will also have the opportunity to train as a facilitator and host monthly intercultural dialogues with students from around the world.

We operate a hybrid working model, so you will be expected to work from home and also work at our office in London. 

Key Responsibilities

  • Coordinate Generation Global’s videoconferencing activities, including scheduling video conferences, managing the helpdesk, and liaising closely with teachers, the technical team, facilitators and students as needed
  • Manage our relationship with the Generation Global video conference facilitators, ensuring they are supported to perform their role and feel part of the Generation Global team
  • Oversee programme quality management, using data on video conference bookings, popular dialogue topics, and common support queries to guide the improvement of the programme
  • Manage the coordination of special events, such as one-off video conferences for international celebration days and photo contests
  • Support the Digital and MEAL Lead in the management of our digital platform and development of the Generation Global app
  • Support the Director of Generation Global and Partnership and Communications Lead in the design, identification and development of new partnerships, communication activities and   funding opportunities
  • Support the Special Projects Lead with ad-hoc safeguarding investigations and Equity, Accessibility, Inclusivity and Sustainability initiatives that impact on programme management
  • Contribute to the alignment of Generation Global with the TBI mission and strategic goals, providing information where needed
  • Contribute to the production of the programme’s quarterly and annual reviews
  • Undertake any other responsibilities that further contribute to Generation Global’s business plans as required

Person Specification

  • Self-starter with the ability to manage own workload and flexibility to be able to respond, on occasion, to requests at short notice
  • Confident in performing administrative duties with attention to detail
  • Experience of working with a wide range of stakeholders e.g. government bodies, educators, not for profit organisations, and children and young people
  • Experience in coordinating schedules and implementing multiple and varied tasks according to plan and budget
  • Understanding and experience of supporting budgeting, monitoring and reporting and checking compliance with Institutional policies
  • Ability to collaborate within teams and across areas of expertise to design and implement programmes to the highest quality
  • Ability to communicate in English, both verbally and in writing to a high standard.
  • Able to work with a range of stakeholders in order to coordinate partnerships and relationships that advance the mission of the Institute and advocate its work
  • Ability to take initiative and contribute towards creative problem solving
  • Ability to drive continual improvements to systems and ways of working
  • Interest in education and amplifying young people’s voices on global issues
  • Passion for tackling complex social challenges, and dedication to effecting meaningful change


About The Institute

The Tony Blair Institute (TBI) is a mission-driven not for profit organisation. We exist to equip political leaders and governments to build open, inclusive and prosperous societies. We work hard, every day, to make a difference. When governments work well they are able to create economic and social change in a way that promotes fairness, social justice and opportunity. We work relentlessly to support leader and governments with the challenges they face. Giving them practical solutions and actionable insights, that once implemented, can be transformative for their people  

We do this within two connected divisions: 

 Government Advisory 

Our Government Advisory teams work directly with political leaders and governments around the world to implement reforms that improve the lives of their citizens. It works with a variety of partners and its outputs cover a range of disciplines and projects across countries in Africa, the Middle East, Eastern Europe and South Asia.

 Policy Futures 

Our Policy Futures work encompasses three broad areas: 

  • Renewing the Centre: developing a bold and innovative domestic policy programme to help renew the centre ground of British politics; 
  • Tech and Public Policy: exploring the policy challenges and opportunities presented by the technological revolution; and 
  • Extremism Policy Unit: creating solutions designed to tackle the threat of extremist ideologies in the UK and around the world. 

As an organisation, the core beliefs we all embrace are: 

  • Open and Progressive: you’ll believe in the value of teamwork 
  • Bold and Pragmatic: you’ll approach everything you do with integrity and authenticity 
  • Optimistic Changemaker: you’ll be focused on results 

TBI believes embracing diversity and inclusion make us a better place to work.  It’s our goal to reflect everyone in society and we actively welcome applications from individuals and groups who are under-represented in the workplace. We celebrate difference be it ethnicity, religion, age, gender or gender identity, sexual orientation or disability. We will only ever assess you on your abilities and fit for a role. We’re happy to discuss any adjustments you need to ensure a level playing field during recruitment and, if you\'re successful, discuss any adjustments you might need to thrive in your role.