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Travel Assistant

Job Reference tbigc/TP/5126/750 #LI-AG1

This job has been closed.

Number of Positions:
Contract Type:
Permanent/Full Time
Contract Details:
Working Hours:
35 Hours per week
Indonesia, Kenya, Senegal and or Ghana
Closing Date:
Seniority level:
Entry level
Company Industry:
Non-Profit Organization Management
Job Function:

Focus of the Role

TBI’s Institute Resources Team supports and helps pave the way for the Institute to deliver its mission.  We are comprised of the Legal and Risk, Finance, IT, Ops & Security and People Teams.
We develop and deliver policies and processes that drive our working practices, mirror our values, and that are aligned with our strategic objectives, supporting the Institute to deliver its mission.  We ensure that our organisational capabilities equip us to meet current and future challenges.

As the Institute continues to grow both in staff numbers and the countries we operate, the Institute’s dedicated Travel Team is expanding.  You can apply to be based in one of our hubs in Indonesia, Kenya, Senegal and or Ghana.  Please note you must be based in and have an existing right to work in the location you apply for.

The Travel Administrator will manage the booking of travel and accommodation for our staff and those under our instruction through our dedicated Travel Management Company (TMC).

The Travel Team sits within the Global Operations and Security Team which is part of Institute Resources (IR). The position is primarily administrative but with the opportunity to collaborate and learn from the other teams within Institute Resources and will work with stakeholders and colleagues globally.

Please note that due to a very high volume of applications received, we will now be closing this role on Monday 28th November 2022.

Key Responsibilities

  • Process travel booking forms within the defined Service Level Agreements (SLAs) to completion
  • Help with the planning of travel and accommodation
  • When requested, provide new starters with an induction to the travel system and policy
  • Guide new joiners as they build their traveller profile
  • When relevant, supporting with visa support requests
  • Ensure that key travel policies are followed
  • Support the planning and coordination of big travel events across the organisations, such as away days, regional and country retreats
  • Work to the direction of the Travel Coordinator to ensure that the central travel desk is providing adequate coverage to the Institute’s staff and those under our instruction
  • When relevant, work across departments and support People, Global Operations, and in country teams on regional relocation process
  • Manage appropriate and constructive feedback from travellers and relevant stakeholders on the Institute’s TMC; escalating issues when required
  • Work with the Travel Coordinator to provide relevant feedback on the Institute’s travel management system and policies
  • As requested, support projects carried out by the Global Operations and Security Team

Person Specification

  • Some experience in travel management and coordination is preferred
  • Proven organisational skills with the ability to work under pressure with conflicting demands.
  • A keen attention to detail
  • Flexible and proactive attitude with customer service experience
  • Willing to propose solutions and able to anticipate shifting priorities.
  • Proficient IT Skills, including Microsoft Word, Excel, PowerPoint and Outlook.
  • Ideal position for those looking to forge a career in Operations and Security Management
  • Fluent written and spoken English (B1 / B2 with the latter preferred)

The position can be based in our offices in Indonesia, Kenya, Senegal and or Ghana. Relocation is not supported, and the candidate must have the ability to reside in that country.

The positon may be expected to work in a shift pattern to ensure availiblity of support to our staff globally. This would be discussed and confirmed during the interview process.


About The Institute

The Tony Blair Institute (TBI) is a mission-driven not for profit organisation. We exist to equip political leaders and governments to build open, inclusive and prosperous societies. We work hard, every day, to make a difference. When governments work well they are able to create economic and social change in a way that promotes fairness, social justice and opportunity. We work relentlessly to support leader and governments with the challenges they face. Giving them practical solutions and actionable insights, that once implemented, can be transformative for their people  

We do this within two connected divisions: 

 Government Advisory 

Our Government Advisory teams work directly with political leaders and governments around the world to implement reforms that improve the lives of their citizens. It works with a variety of partners and its outputs cover a range of disciplines and projects across countries in Africa, the Middle East, Eastern Europe and South Asia.

 Policy Futures 

Our Policy Futures work encompasses three broad areas: 

  • Renewing the Centre: developing a bold and innovative domestic policy programme to help renew the centre ground of British politics; 
  • Tech and Public Policy: exploring the policy challenges and opportunities presented by the technological revolution; and 
  • Extremism Policy Unit: creating solutions designed to tackle the threat of extremist ideologies in the UK and around the world. 

As an organisation, the core beliefs we all embrace are: 

  • Open and Progressive: you’ll believe in the value of teamwork 
  • Bold and Pragmatic: you’ll approach everything you do with integrity and authenticity 
  • Optimistic Changemaker: you’ll be focused on results 

TBI believes embracing diversity and inclusion make us a better place to work.  It’s our goal to reflect everyone in society and we actively welcome applications from individuals and groups who are under-represented in the workplace. We celebrate difference be it ethnicity, religion, age, gender or gender identity, sexual orientation or disability. We will only ever assess you on your abilities and fit for a role. We’re happy to discuss any adjustments you need to ensure a level playing field during recruitment and, if you\'re successful, discuss any adjustments you might need to thrive in your role.